How Are Products Shipped?
Free shipping is offered for US orders US99.00 and up. Canadian shipments are free on orders CA255+. Anywhere else, check the top bar at the very top of the website for free shipping info, if no bar appears, we do not offer free ship to your country (yet!), but we do offer incredibly comppetitive express rates.
Orders placed before 10:00am PST Monday-Friday will be shipped same-day. Orders placed after 10:00am PST will be shipped the following business day. We do not ship on weekends or on major holidays.
*Note there could be a delay in processing your order if we encounter any issues with the billing information provided.
What Is Your Returns and Exchanges Policy?
La Blanca will accept returns and exchanges for items purchased on the LABLANCA.com store according to guidelines listed below.
If received by us within 30 DAYS of received date for a refund, exchange or store credit.
Returns received after 30 days will be rejected.
- *No returns are allowed on items marked “FINAL SALE”.
- *Returned items should be unwashed and unworn with original tags and hygiene strips attached.
- *Any item returned to us damaged or stained will not be accepted for a refund or store credit.
- Please note that shipping charges are non-refundable
How do I Return/Exchange an Item?
All returns and exchanges require a valid Return Merchandise Authorization # (RMA), and must be processed through our system.
For USA Orders, please follow these instructions:
For Canada+Global Orders, please follow these insturctions:
Please visit the above link to process your return. Please note that we can't process direct exchnages for international orders. To do an exchange, simply create a return request using the aforementioned link, and then place a new order for your desired items.
If you need additional assistance with processing your return/exchange, please email firstname.lastname@example.org and be sure to include the following information:
- Order #
- SKU# of item/items to be returned
- Reason for return
Customers will receive a response within one business day.
How will my return be processed?
Once a return arrives at our warehouse it will take us 10 to 14 business days to receive, inspect and process. You will be notified via email once your return has been completed.
La Blanca does not accept responsibility of customer sent return or exchange packages; so, it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
*Unauthorized or unacceptable (rejected) returns will be sent back to the shipping address on your original order and customers may be charged a $13 rejection fee.
How will my exchange be processed?
It's super easy.
Upon accessing our returns and exchanges portal (link to portal under "How do I Return/Exchange an item?), our system will present you with the option to exchange the unwanted product for a different size, different color, or a different product altogether.
Once you've followed all of the required steps in our portal, a shipping label will be generated for you, at no cost, for you to drop off the unwanted item. Once our system detects that the unwanted item has been scanned by the carrier (FedEx, USPS, UPS, etc), your exchange order will immediately be placed!
In the odd scenario, the item you have requested to exchange for may become out-of-stock and no longer available (due to the time delay between you requesting your exchange, and actually dropping off your item at the carrier's outlet). In this case, we will reach out to you to advise you of alternate options available to you.
**Please keep in mind that the same requirements for a return are also in effect for an exchange (items must be unworn, unused, unwashed, and with the labels, tags, and hygenic liner in-tact). Full return requirements are listed under the "What Is Your Returns and Exchanges Policy?" section above.**